Digital signage has fantastic potential, potential which, in my experience, is rarely realised by the majority of digital signage users.
End-users often like the idea of digital signage. Retailers may see the advantages of being able to quickly update content to advertise, for example, umbrellas when it’s raining. Schools may be impressed that they can schedule healthy eating messages to play at lunch time. However, once the system is installed they don’t have the time or know-how to get the most from their installation. The IT technician who said he could create some content on an old version of Photoshop he had at home starts to resent spending his evenings trying to knock something half-decent together.
After a few months screens often end up playing unsuitable, stagnant content or, worst of all, no content at all.
In the UK, I see a lot of screens either blank or playing content which is not suitable and which will, as a result, have a minimal or negative effect on viewers. The text is too small to read, the content is designed for TV and does not work without sound, the content doesn't fit in with the dwell time. The list of deficiencies goes on.
Resellers, integrators and digital signage hardware and software companies may not care too much what happens to the screens after they have installed them and been paid. After all, it’s not up to them to make the most of the kit. Or is it? In the longer term, I think this lack of interest in the content on screens may well do damage to those companies’ sales and to the industry in general.
If end-users’ screens are utilised with fresh, high-quality content they are much more likely to view digital signage as a success, upgrade existing kit and invest in more kit further down the line. They are also more likely to recommend digital signage to others.
At the recent Screen Media Expo in London I saw a number of companies promoting 3D screens – the industry is still struggling to get innovative, affordable content playing on normal 2D screens, let alone on 3D screens!
What do you think? Do you agree or disagree? Please comment below.
Lewis Holmes is Head of Digital Signage Content at Switched-on Media, a UK based digital signage content producer.