NEC Australia has selected the cornerstone of BMC Software's (NASDAQ:BMC) Business Service Management (BSM) platform to provide its growing base of managed services customers with new IT service management capabilities, improved service delivery and enhanced reporting features.

Replacing NEC's existing HP Service Desk environment, the BMC Remedy ITSM Suite will be used to provide a fully integrated and automated end-to-end IT services platform, offering a broader range of IT service in a more cost-effective manner. NEC expects to benefit from new capabilities including a service catalogue and customer portal, request management and real-time performance and ROI metrics reporting through dashboard style reporting. BMC's technology will help NEC deliver more efficient and faster services to its customers, which will help NEC grow its overall managed services customer base moving forward.