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posted by Nate Nead on June 23rd, 2009 • 4 Comments

In a former life, I aspired to the life of a dentist. I've even helped a few dentists and dental specialists install some of their own digital signage solutions. In fact, it was working for a prosthodontist for 8 months--after completing my undergrad in business management--that made me rethink my career goals. It's certainly an inviting profession with many perks. It also takes a particular type of mindset--one which I did not have. But dental offices are perfect venues where digital signage can be implemented and implemented beautifully. We have talked quite extensively here about taking digital signage to the mainstream. Medical professionals--especially those that represent the SMB will be some of the most profitable venues for digital signage software and hardware sales in the coming years. Why? Below I have outlined a few reasons why dental and medical professionals will be excellent sources to target in your digital signage sales offerings. 

Medical Professionals are NOT Salesmen

When a dentist or physician is speaking with a client, we often don't realize they are performing a sale. We would like to think all in life is altruistic, but it is not. In some cases they are trying to upsell us for our benefit when we are being too cheap at the expense of our health. Either way, we are receiving a product and/or service from these professionals. However, we hope they will tell us what is best in order to fix our particular ailment. In doing so, they are focused on our health--not on an upsale. At least, that is what we hope.

These professionals often make their greatest margins on products which are not "standard." Lumineers, Envisalign, and teeth whitening kits are a few of the high-margin, low cost items a dentists wish they could push more often. An in-house digital signage network, both in the lobby and the operatories, creates a way for these services to be marketed non-obtrusively and takes the burden of the "upsale" off the shoulders of the professional--giving them the freedom to perform their specialized tasks more effectively.

Specialty Offices Hold a Very Captive Audience

If you have to wait for very long in an optometrist's office or at the local renal specialist clinic Golf Digest doesn't do it for you after 20 minutes of waiting. A nice digital sign will not only aid in alleviating some of the boredom, but will also give the internal marketing of the clinic a nice boost. Compared to retail, specialty offices of physicians and dentists hold a measurable and captive audience. 

If your dwell time in the waiting room of a particular clinic is 5 minutes and you're time in the operatory is 20 (that's if they don't find anything wrong) you're looking at a dwell time that trumps nearly every single "captive audience network" currently on the planet. Those who disagree, can come find me after this post and receive a duty-free slap up-side the dome. 

It is Better to Prepare and Prevent than Repair and Repent

Healthcare professionals still would have opportunities even if we all flossed everyday and avoided trans fats. One of the truths of life is that we get old and we die. Unfortunately in the meantime, there are things that naturally go wrong with our bodies as a result of our "humanness." But as the saying goes "an ounce of prevention..." I'm sure you can fill in the blank. In the medical field this is a huge part of what professionals are attempting to accomplish: create better health by educating patients on proper preventative measures. 

In a previous post I spoke on how digital signage is not always about advertising. This applies splendidly here. As an educational tool, digital signage can help medical professionals educate and inform patients of the risks of irregular check-ups and poor health habits--once again aiding the professional in performing his/her job more better (a grammar test to see if you are still awake). 

More Legit Than Urinals

Last week I wrote a post that I think grossed a few of our readers out a bit: "Urinal Digital Signage." Digital signage in a medical facility is not only more legit, it's a seemingly more professional installation. Similar successful deployments have taken place at vet clinics across the United States and Europe. Emebavet is our country's "posterchild" for such a deployment. PDN and Strandvision have also done some great work in this sector as well. A great case study on the Emebavet deployment can be found in Jimmy Schaeffler's book: Digital Signage

My question is what is the best marketing strategy for targeting such a niche? Who will be the dominating players here? What will be the best biz model for targeting the SMB of healthcare professionals?

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posted on June 23rd, 2009 • 4 Comments

kengoldberg
The dominating player in the dental field is clearly NobelVision, a network owned by Nobel Biocare and operated in partnership with c3ms. In addition to the benefits detailed in this case study: http://tinyurl.com/luaxef , many participating dentists utilize the OnDemand feature of the NEOCAST system to gain access to continuing professional education videos, enabling them to garner CPE credits without incurring travel expense.

Jun 23rd, 2009 9:58 amReplyQuote and ReplyTop


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nerdoboy
First of all, nice article and thanks for the mention. There are more and more players coming to the medical niche and it has room for them. There are two problems you need to think about when considering entering this sector. First you will be dealing with individual business owners who are half educated medical professionals and half entrepreneur business owners. 95% of their education has been towards the first half with very little going towards the second half. They need to understand that communication of information is extremely important. Digital signage in their waiting room is like having an employee who's only job is to sit with every client that comes in and tell them about the practice. Doctor bios, staff bios, special services and technical equipment, up coming events or specials, etc. Getting them to sign on requires much more effort than other types of networks.

The second thing is that they are interested in client education and compliance and will resist overt advertising. They don't want dish soap commercials playing in their lobby. Advertisers and their agencies are realizing that this is a unique opportunity to educate customers about product and brand in a way that was never possible on television. We (niche networks) are a demographic filter. We have already sifted the population and can give the companies exactly what they are looking for. For instance if you have make a nutrition product for cats and dogs and you are looking for the best way to reach out to them, then call me. I will give you an audience that is 100% dog and/or cat owners. I will give you that audience when they are most susceptible to acknowledging your message. They have the animal between their legs and their hand on their wallet and they are at the point of purchase. And I will go you one better. I can provide unmatched measurement of ROI. You can directly compare your sales in hospitals that run your message on DS with hospitals that use brochures or posters instead. The difference is astounding.

But, advertisers are not beating a path to niche networks. Yet. But it takes time. We have seen some very successful campaigns run though our network in the last 18 months and, the economy not withstanding, I foresee better things ahead.


Jun 23rd, 2009 2:21 pmReplyQuote and ReplyTop


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nate
Very good points brought up which fortunately can be included with your comments. Digital signage in a dentist's office is certainly like have another employee who is unobtrusively selling 24x7. The dentist I worked for got many more questions regarding procedures from his digital signs than he ever did from his static signage and pamphlets.

Jun 24th, 2009 8:40 amReplyQuote and ReplyTop


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nate
I believe that this is where the industry will be heading in the future. Digital Signage is for the masses it’s just a matter of time before the small business owner will have a digital sign in there waiting room of place of purchase. Up selling could never be so easy.

Jul 21st, 2009 12:38 amReplyQuote and ReplyTop


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